If there is a problem with your order, keep the order number and proof of delivery and contact support to start a return or exchange.
Return and exchange periods
You can request a return without a reason within 14 days, subject to the condition of the goods and legal exceptions, or within 30 days for defective or non-conforming goods, under Egyptian consumer rights.
Packaging and product condition
Keep the original packaging, accessories and shipping label to help identify and inspect the product. Opening packaging to inspect an item does not by itself remove your right to return defective goods. Legal exceptions apply to categories such as perishable and correctly supplied custom-made goods.
How to request a return
- Contact the complaints/support number printed on your shipping label, or message the Talabixa page used for your order.
- Provide the order number, delivery date and issue. You can include photos to help explain a defect or mismatch.
- Keep the product and accessories while support arranges collection or an exchange.
Inspection and refunds
Defective goods are exchanged or refunded without additional costs within one week of your claim, under the applicable legal conditions. Support coordinates repayment for cash-on-delivery orders. Eligible statutory 14-day returns do not incur expenses.
This policy does not limit any stronger statutory or warranty rights. See the Egyptian Consumer Protection Agency’s guidance.